Privacy policy

Last modification date : 05/05/2023

We commit to ensuring that the collection and processing of your data, carried out on the website https://www.hotel-atlantique.bzh, comply with the General Data Protection Regulation (GDPR) and the Data Protection Act. This policy informs you about how Hôtel Atlantique,its subcontractors, and their potential partners process your personal data. This policy particularly applies to customers and users of Hôtel Atlantique's offers and services. It may be supplemented by specific information brought to the attention of the user in the case of a particular offer or service.

Cookies

A cookie is a small computer file, a tracker, placed and read, for example, when consulting a website. The use of these tools is subject to your consent as long as they are not strictly necessary for the operation of the respective site.

Form and Teleservice

Each form or teleservice restricts the collection of personal data to what is strictly necessary (data minimization) and specifies, in particular:

• what the objectives of collecting this data are (purposes);
• whether this data is mandatory or optional for managing your request;
• who can access it (usually limited to Hôtel Atlantique, unless specified in the form when transmission to a third party is necessary to manage your request);
• your rights regarding the protection of personal data and how to exercise them with the CNIL.

Personal data collected as part of the services offered on https://www.hotel-atlantique.bzh is processed using secure protocols, allowing Hôtel Atlantique to manage requests received in its computer applications.

WHAT ARE YOUR RIGHTS ?

You have the right to access, rectify, and delete the data that concerns you. You can request the portability of this data. Additionally, you have the right to object to the processing carried out or request its limitation. You can also issue directives regarding the retention, deletion, or communication of your personal data after your death.

HOW TO EXERCISE YOUR RIGHTS?

You can exercise your rights and contact Hôtel Atlantique at any time using the addresses below:

• or by a signed letter accompanied by a copy of an identity document, sent to the following address:

Quai de l'Acadie, 56360 LE PALAIS

If you do not receive adequate responses, you have the option of filing a complaint with the National Commission for Information Technology and Liberties (CNIL).

Purposes of processing your personal data

Hôtel Atlantique only processes personal data for determined, explicit, and legitimate purposes. It does not process this data in a manner incompatible with these purposes. The purposes pursued by Hôtel Atlantique are as follows:

PROCESSING OF CONTACT FORM DATA

Collection, transmission, and recording of data to get in touch with Atlantique Hotel

• Sending an email response
• Reservation management

CUSTOMER RELATIONSHIP AND RESERVATION MANAGEMENT

Atlantique Hotel needs information concerning you for the management of reservations and the purchase of gift vouchers and the follow-up thereof (for example, deliveries), invoices, accounting, and in particular the management of customer accounts, customer relationship monitoring such as conducting satisfaction surveys, complaints management, and after-sales service.

PAYMENT OF YOUR ORDERS AND PAYMENT DETAILS

When you pay on our site, your payments are secure. Atlantique Hotel does not collect your payment data. All your bank details are collected only by our certified PCI-DSS payment services provider (Be2bill) which ensures the security of payments. When you pay for an order, the card used for payment is kept for the time necessary for the transaction and then for a period of 13 months from the payment to ensure proof of the transaction and fight against credit card fraud.

SENDING MESSAGES BY EMAIL

Following the creation of your account and if you have not opposed it, you may receive information and offers from us by electronic communication (email). We measure the opening rate of our electronic mailings to better adapt them to your needs.

Customer knowledge and site audience statistics

We may use data to better understand our customers or for statistical purposes to analyze the activity of our site and improve the services we provide. We conduct audience measurements, for example, measuring the number of pages viewed, the number of visits to the site, as well as the activity of visitors on the site and their frequency of return.

WHAT DATA IS PROCESSED?

Hôtel Atlantique only processes data or a category of data if it is strictly necessary for the purpose pursued. You can find information on these purposes above. Hôtel Atlantique processes the following categories of data:

• Identity data: First name, last name
• Connection data: Customer connection logs, order history
• Contact data: Email, address postal mail, telephone number
• Content data: Email box

WHO ARE THE RECIPIENTS OF YOUR DATA?

The data collected is intended for the internal services of the site and its subcontractors. The processed data can be transmitted to the competent authorities, at their request, within the framework of legal proceedings, legal research, and requests for information from the authorities, or in order to comply with other legal obligations.